ONVIRA Refund & Cancellation Policy

• All Sales Are Final:Subscription payments (monthly or annual), setup fees, and add-on services are non-refundable once processed.

No Partial Refunds or Credits

We do not offer prorated refunds, account credits, or cash returns for:

• Partial months or years of unused service.
• Plan downgrades during an active billing cycle.
• Unused account access or lack of platform activity.
• Accounts closed due to terms of service violations.

We recognize that billing mistakes can happen. We will review refund requests only under the following conditions:

• Eligible Situations:Technical duplicate charges, billing processing errors, or unwanted auto-renewals.
• 48-Hour Deadline:You must contact ONVIRA Support in writing within 48 hours of the charge timestamp.
• Zero Activity Requirement:For auto-renewal refund requests, no platform usage or API calls must have occurred after the renewal took place.
• Discretionary Approval:Refunds under this section are evaluated on a case-by-case basis and issued at ONVIRA's discretion. Requests submitted after 48 hours will not be accepted.

You can cancel your ONVIRA subscription at any time directly through your account dashboard or by emailing our support team.

• Future Billing:Cancelling your subscription prevents all future recurring charges.
• Current Access:Cancellation does not trigger a refund for the current billing period. You will retain full access to ONVIRA until the last day of your paid subscription term.

ONVIRA integrates with external services, including Meta and the WhatsApp Business API.

• Account Restrictions & Bans:If your business account, phone number, or messaging access is restricted, quality-degraded, or permanently banned by Meta or WhatsApp, ONVIRA will not issue a refund.
• User Compliance:You are solely responsible for ensuring your messaging practices comply with Meta's Terms of Service and Commerce Policies.
• Separate Charges:Third-party fees (such as WhatsApp conversation fees billed directly by Meta) are managed outside ONVIRA and cannot be refunded by us.

We encourage customers to contact our support team directly to resolve any billing questions or concerns.

ONVIRA reserves the right to update this policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of ONVIRA services after updates are published signifies your acceptance of the revised policy.